FAQFrequently Asked Questions
Getting Started
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We know that "fit" is actually the most important factor in effective therapy, even more important than the type of therapy!
That’s why we offer a free 15-minute consultation call before booking a full session.
Consider it a vibe check. You get to hear our voice and ask questions. If we aren't the right match, we will happily provide referrals to trusted colleagues who might be a better fit.
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We offer both. We have a physical office in Williamstown for in-person sessions, but we also offer secure online sessions for anyone located in Australia.
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Your session time is reserved exclusively for you. We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice will be charged the full session fee, as we are unable to fill that spot at the last minute.
Fees & Insurance
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Yes, we do! If you’ve received a Mental Health Care Plan from your doctor, you are eligible for up to ten Medicare-rebated sessions.
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Yes, we do! Please advise your therapist if you’ll be submitting rebates to your private health cover.
Cover is currently eligible for social workers through:
Teachers Health (including UniHealth and Nurses and Midwives Health)
Defence Health
The Therapy Experience
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We typically recommend starting with weekly sessions. This helps us build momentum and comfort with your therapist.
Once you feel comfortable and have the tools you need, we can transition to biweekly or every three weeks. We will always decide on this together and can always make adjustments if it’s not feeling right.
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There is no standard timeline because everyone's situation is different.
Some clients come for a specific reason and feel ready to move on after 3–6 months.
Others value therapy as an ongoing practice for self-reflection and stay for a year or longer. We will regularly check in on your goals to make sure you’re getting what you came for.
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These are often the best sessions! When we aren't putting out immediate fires, we have the space to get into underlying patterns and make subtle shifts. You don't need to bring a crisis to the room to do good work.
When the crises are over, that’s where we get the opportunity to make real and lasting change. You might be surprised to find out that therapy often means fewer big breakthroughs and more steady and improved progress over time.